SHIPPING & RETURNS

Shipping Policy

When will I get my order?
 
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out.

The shipping time depends on your location, but can be estimated as follows:
Canada: 4-7 business days 
USA: 3–4 business days 

[Covid-19] When will I get my order?
 

Our fulfillment times [for all products/t-shirts] may be longer than usual and may 
continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. 
It's difficult to predict the shipping times. You can follow our product manufacturing times and add an additional time for shipping on top of them  


Where will my order ship from?
 
We work with an on-demand order fulfillment company with facilities worldwide!
Currently we are trying to fulfill all of orders from our Canadian dropship distributor.

 

Return & Exchange Policy

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@myhomesaintjohn.ca

Do you offer refunds?
 

Refunds are only offered to customers that receive the wrong items or damaged items. If any of  these apply, please contact us at info@myhomesaintjohn.ca with photos of wrong/damaged items and we’ll sort that out for you.
 
Can I exchange an item for a different size/color?

 

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. 
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@myhomesaintjohn.ca within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!